FAQ

Tickets Availability

1. Why are "better" tickets sometimes available a few minutes after the event goes on sale?
When customers find tickets either online or through any of the other distribution channels, those tickets are reserved to the customer while the customer considers the purchase. During that period, which lasts for only a few minutes, no one else can view or purchase those tickets. If the customer decides not to buy the tickets, they are "released" and become available to other purchasers.

2. Why are "better" tickets sometimes-available days after the event goes on sale?
The Promoter may release more tickets for TixBox.com to sell as the event date approaches. This happens for several reasons:
The artist may no longer need the tickets that were held when the event originally went on sale
Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. Sometimes events are so popular that even seats with obstructed views are released for sale!
Sometimes a customer attempts to buy tickets but their credit card is declined. If TixBox.com is unable to contact the customer to secure a valid credit card or billing address, TixBox.com may cancel the order and release the tickets for sale. Tickets may also be released if a customer does not follow TixBox.com Terms of Use or Purchase Policy.

3. May I exchange my tickets if better seats become available later, or if a second show is announced?
The Promoters and we regret any inconvenience, but, as with all TixBox.com ticket sales, there are no refunds, exchanges or cancellations.


Buying Tickets

1. How do I buy tickets and what methods of payment do you accept?
You can buy tickets from TixBox.com and through the TixBox.com website as well as Box Office. TixBox.com accepts valid Visa, MasterCard and JCB credit cards or any other cards supported by PayPal. TixBox.com Box Office accepts valid Visa, MasterCard, JCB and CUP credit cards, Visa Electron and Maestro debit cards and cash.

2. Do you accept American Express as a form of payment?
Yes, TixBox.com does accept American Express through PayPal payment system.

3. Can I buy tickets online without using my credit card?
No. You can purchase only with a valid Visa, MasterCard and JCB credit card.TixBox.com Box Office accepts valid Visa, MasterCard, JCB and CUP credit cards, Visa Electron and Maestro debit cards and cash.

4. How secure is it to make a payment online with my credit card?
To ensure the security of your payment card and personal information for your ticket request, we use the latest Secure Socket Layer (SSL) technology. SSL technology securely transfers credit card and other sensitive data over the Internet.

5. Why do I have to register in order to buy tickets?
We are always striving to make your online experience better. By signing up for a TixBox.com account, you can access information and resources to help you plan and expedite your ticket purchase. As a TixBox.com member, you'll have access to information about upcoming tours and events, special ticket offers, exclusive pre sales and more! By registering, your purchase process is made simpler as all your information is already stored. Simply register for a TixBox.com account.

6. My credit card has not been approved. Why?
There are various reasons why your credit card may not be approved:
Insufficient funds
Credit Card number / expiry date / CCV may be incorrect
Your card may be blocked from making Internet transactions. Some international credit cards do not work for Internet transactions in UAE based on rules imposed by various banks.

7. Can I make a reservation?
No. You cannot make a reservation through TixBox.com.

8. When will I know if my purchase was successful?
After you make your payment, you will receive an Order Confirmation in the form of an email and on screen.

9. I have provided my credit card information but received no confirmation? What do I do?
In this case, please contact TixBox Support Centre ( +971 (0)56 675 6834 and +971 (0)56 675 6835 ) immediately to confirm the status of your transaction. Please do not try to make another booking: you may end up with double the number of tickets you require and with no recourse to a refund.

10. Can I correct my order details after I made a purchase?
Once you've received your Order Confirmation Number, the information you have submitted will be processed as shown on your order form. Should you discover an error has been made or that you need to make a change to your information, please contact TixBox.com Tickets Call Centre (on supposr@tixbox.com ,or call ( +971 (0)56 675 6834 and +971 (0)56 675 6835 ) immediately.

Note: When contacting TixBox.com Customer Service, please have your Order Confirmation Number ready to quote.

Please bear in mind that as with all TixBox.com ticket orders and sales, and as confirmed at the time of purchase, there are no refunds, exchanges, or cancellations.

11. Can I re-sell my tickets to someone else?
In accordance to our Purchase Policy, re-sale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation.

12. What if my ticket is lost, destroyed or stolen?
Treat your tickets with care and keep them safe at all times. We cannot replace or issue duplicate tickets for security reasons.


Delivery Methods

1. What delivery option does TixBox.com offers?
A variety of delivery options are available for most events. For more detailed information on the delivery of tickets, please see Delivery Methods. Delivery prices will be displayed during the purchase process at the point where you select the delivery method. Please note that while we will endeavor to make it as easy as possible for you to collect your tickets we recommend that you opt for the courier delivery option to avoid the long queues generally seen at large events.

2. I haven’t received my tickets by courier yet. What do I do?
If you do not receive your tickets three business days prior to an event, contact TixBox.com Tickets Call Centre on supposr@tixbox.com ,or call +971 55 697 7264  immediately. Be prepared to quote the Order Confirmation Number. The agent will determine the nature of the problem and assist you in every way possible.

3. Where can tickets be delivered?
TixBox.com, at this point in time, does not have ticket delivery services. In the near future TixBox.com will be offering various delivery services such as courier delivery as well as home delivery

4. Where do I pickup tickets if I opted for Box Office?
The Box Office is usually located in populated areas such as JBR The Walk & Dubai Mall. To make sure about the exact location of Box Office before visiting, please contact our TixBox.com Information Centre on ( +971 (0)56 675 6834 and +971 (0)56 675 6835 )

Please don't leave home without these two things - you'll need them to claim your tickets!
Order Confirmation Number
One of the following valid original government photo identification documents:
Labour Card
Driving License
National ID
Passport.

5. Can someone else pick up my tickets at the Box Office?
Yes. Anyone with a copy of online ticket or by presenting order confirmation and details of the ticket including but not limited to, purchaser name, purchasing method details, and all other unique codes mentioned in the ticket, can pick up your ticket by presenting those details along with ID. Thus, it is important for you to keep your tickets safe with you to avoid theft or fraud. To collect your tickets, you will need the following:
Order Confirmation Number
One of the following valid original government photo identification documents:
Labour Card
Driving License
National ID
Passport.

6. Can I enter the venue using the electronic confirmation of the tickets bought online?
Yes, in some events you can present the electronic confirmation at the door for entry but in other events you need to exchange your online purchased ticket confirmation print out with an actual ticket at the designated areas in the venue specified in the event details or mentioned as per the rules set by The Promoter and in accordance with UAE/Dubai Regulations.


Customer Service

1. Who handles refunds?
If a refund is issued by Promoter, TixBox.com will processes the refunds for the tickets it sold online or through call centers and ticket outlets. Please note that delivery fees and certain other fees associated with a ticket order will not be refunded. Please see Purchase Policy for more details. Refunds are made to the credit card used to make the purchase.

2. My event was canceled or rescheduled. Can I get a refund?
We're fans too, and when The Promoter cancels or postpones an event we feel your pain! However, the decision of whether or not to allow refunds is made by the Promoter not TixBox.com and we are usually contractually bound to reflect The Promoters’ refund policy. However, in most cases, the Promoter will authorize us to refund. So, if your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets (Delivery fees and other charges are non-refundable). If you bought your tickets at a retail outlet, please return them to the same location.

If your event was rescheduled, we'll contact you with the new date and time ASAP. Can't make it? The decision to issue refunds for rescheduled events is up to The Promoter and final, but we'll do everything we can to help!

3. I bought tickets but I can't go to the event. Can I get a refund?
Although some Promoters let us take tickets back and issue refunds under some circumstances, unfortunately "No Refunds" is standard policy for most. We'll do everything we can to help you but we cannot guarantee that you will get your money back.